Last Updated: May 2026 Website: mydentist.co.ke
1. Introduction
My Dentist Enterprises LTD (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, process, and safeguard the personal information you provide when visiting our website (mydentist.co.ke). This policy operates in compliance with the Kenya Data Protection Act, 2019 and the guidelines of the Office of the Data Protection Commissioner (ODPC).
Scope: This policy applies primarily to the personal data collected through this website.
2. The Data We Collect
Through your interaction with our website, we collect only basic identification and contact data necessary for communication and booking. This includes:
- Identity Data: Your full name.
- Contact Data: Your phone number and email address.
- Technical Data: Information collected via cookies and analytics tools (e.g., IP address, browser type).
Health Data Notice: We do not collect, process, or store sensitive health data, clinical history, or medical records through this website. All medical information is collected physically and securely at our Nairobi or Mombasa clinics.
3. How We Use Your Data
We use the personal data collected via the website for the following purposes:
- Appointment Management: To schedule, manage, and confirm your dental appointments via third-party booking software.
- Automated Reminders: To send appointment reminders and operational updates via SMS or WhatsApp.
- Marketing Communications: To occasionally send you dental health tips, newsletters, or promotional offers after your treatment, utilizing third-party email marketing software. You may opt out of these communications at any time.
- Website Improvement: To analyze site traffic and enhance user experience.
4. Third-Party Data Sharing & Processing
We do not sell your personal data. We may share your information with trusted third parties strictly for operational purposes:
- Insurance Providers: To facilitate claims, pre-authorizations, and coverage verification, necessary data is shared with your respective insurance provider (e.g., SHA, MUA, Jubilee, KCB Insurance, etc.) as requested during your clinic visit.
- Service Providers: We utilize secure third-party platforms for booking management and email marketing.
- Legal Compliance: If required by Kenyan law, court order, or regulatory authorities.
5. Analytics and Cookies
Our website uses Google Analytics to monitor and analyze web traffic. This service utilizes “cookies” (small text files placed on your device) to track website usage behavior. You can configure your browser to refuse cookies; however, this may affect the functionality of certain parts of our website.
6. Data Security
We have implemented robust technical and organizational measures to prevent unauthorized access, loss, or alteration of your data:
- Encryption: The website utilizes SSL (Secure Socket Layer) encryption.
- Threat Protection: Our systems are actively protected by Wordfence security protocols.
- Access Control: We utilize password-protected Content Management Systems (CMS), and access to underlying files is strictly limited to authorized server-level personnel.
7. International Data Transfers
Our website is hosted on global servers provided by Namecheap. Consequently, the data collected through the website may be transferred to and stored on servers located outside the Republic of Kenya. We ensure that such cross-border data transfers comply with the Data Protection Act, 2019, by utilizing hosting providers that maintain adequate, globally recognized data security standards.
8. Data Retention
- Website & Contact Data: The contact information you provide via the website is retained indefinitely to facilitate future bookings and communications, unless you explicitly request to be unsubscribed or have your details removed.
- Statutory Medical Records: While not collected via the website, please note that physical and digital medical records generated during your clinical visits are retained in accordance with Kenyan statutory requirements (typically a minimum of 7 to 10 years as mandated by the Medical Practitioners and Dentists Board).
9. Your Data Protection Rights
Under the Kenya Data Protection Act (2019), you possess the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal data we hold about you.
- Right to Correction: You may request that we correct any inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten): You may request the deletion of your personal data collected via the website.
- Right to Object/Opt-Out: You can unsubscribe from marketing communications at any time by following the opt-out links in our emails or contacting us directly.
10. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to update your preferences, please contact us at: Email: hello@mydentist.co.ke